We use cookies to ensure that we give you the best experience on our website. By continuing your visit on the website, you consent to the use of the cookies. If you want to find out more about the cookies we use, you can access our Privacy Policy.
OK

MVP Series 1.2: Agent Builder Live Coding:Implementing a Writing Tone Analysis Agent to classify Support Tickets

Chennai

Aug 6, 9:30 – 11:00 AM (UTC)

Join OutSystems MVP RafaOutSystems (19+ Years dedicated to OutSystems) for a live session using ODC Agent Builder, where he’ll demonstrate building a Writing Tone Analysis Agent that classifies support tickets by tone—such as urgency, frustration, politeness, or confusion—to enhance support triage and prioritization.

104 RSVPs

AdvancedBeginnerIntermediate

About this event


Step into the future of Agentic AI + Low-Code with RafaOutSystems, OutSystems MVP and Expert OutSystems Developer (19+ Years dedicated to OutSystems), in an immersive live demo powered by ODC Agent Builder (OutSystems Developer Cloud)

In this session, Rafa will walk you through building a Writing Tone Analysis Agent that automatically:

  • Analyzes support tickets for emotional tone (e.g. urgency, frustration, politeness)

  • Prioritizes and routes tickets based on tone and sentiment

  • Integrates the agent into support workflows within OutSystems, using the no-code visual interface in ODC Agent Builder

  • Whether you’re a support lead, low-code developer, or AI enthusiast, this hands-on session showcases how to use OutSystems Agent Builder capabilities to bring smart, emotionally aware automation into your support ecosystem.

Featured Presentation

Speaker

  • Rafael Pereira

    Digital Alchimia

    CEO

Host

  • Hathimary A

    Aaseya

    Architect

Organizers

  • Hathimary A

    Aaseya

    Architect at Aaseya

  • Krishnnambal S

    DAI Labs

    Low-Code Consultant

Need some help or information about the event?

📨 Contact Us